Returns & Refunds

Return window

Request a return within 30 days of delivery by contacting our support team. Requests made after 30 days cannot be accepted unless the item was faulty when it reached you.

How to start a return

1. Email contact@arcadezux.com or call +1 213-566-3823 with your order number and the reason for the return.
2. We reply within one business day with return instructions and a prepaid return shipping label.
3. Repack the item, attach the label, and hand it to the carrier.
4. We inspect the item on arrival and issue your refund.

Return shipping cost

Arcadezux covers the cost of return shipping on an eligible return. We provide the prepaid label, so there is nothing for you to pay to send an item back.

Restocking fees

Arcadezux does not charge a restocking fee on an eligible return.

Condition of returned items

To be eligible, an item must be unused and unassembled, and complete with its original packaging, manuals, fixings, accessories and all included components. Please keep the box the item arrived in until you are certain you are keeping the piece.

What we cannot accept back

• Items that have been assembled, used, or altered.
• Items returned incomplete, or without their original packaging and components.
• Requests made more than 30 days after delivery, unless the item was faulty on arrival.

Refunds

An approved refund is issued to the original payment method within 5 to 10 business days after inspection. Your bank or card issuer may need additional time before the credit appears on your statement, which is outside our control. We email you a confirmation the moment the refund is released.

Replacements and exchanges

We replace items only if they are defective, damaged, or you received an incorrect product. We do not offer exchanges for change of mind: request a return under the policy above and place a new order for the piece you want instead.

Damaged or defective items

Report visible or concealed damage within 48 hours of delivery. Email contact@arcadezux.com with your order number and clear photos of the product, the packaging, and the shipping label. Keep all packaging while we review the report. Where an item reached you damaged or defective, we cover every cost of putting it right.

Nothing in this policy limits your statutory rights under California or federal law.

Returns questions

• Email: contact@arcadezux.com
• Phone: +1 213-566-3823
• Mailing address: 4706 4th Ave, Los Angeles, CA 90043, USA